Community Guidelines
Building trust through transparency and respectful engagement
Our Community
Don't be shy. Use your account profile to let people know who you are. Your peers want to read reviews from people they know and trust (not those with profiles that are empty or laced with inappropriate content).
User Profiles
Since user trust and transparency are important to us, anonymous users who are disruptive to the community will be dealt with more sternly than those who stand behind their words. We encourage users to tell people a little something about themselves, but ask that you keep it relevant and don't attack competitors, reviewers, or Yello. Avoid seeding your profile with keywords, special offers, or promotions—we'll remove those if we see them.
Consumer Messaging
Yello has a handy messaging feature to keep you connected with businesses. Please don't use this feature to harass other users or send other inappropriate content, and remember, consumer accounts are for personal, non-commercial use only.
Business Messaging
Businesses should message reviewers using their Business Account. Direct messaging is often the best way to resolve a dispute with an unhappy customer, but you can also address issues publicly by posting a public comment in response to a review. As with consumers, we ask that business representatives upload a clear photo of themselves to help personalize their messaging. Do not use direct messages or public comments to launch personal attacks or offer an incentive to change a review.
Questions?
If you have any questions about these guidelines, please contact us.
email support@yelloappinc.com